Left Something Behind at Auckland Airport? We Can Help Get It Home
Had a power bank, aerosol, perfume, hair straightener, camping stove, battery or other item removed from your luggage at Auckland Airport?
If you've already boarded your flight, left New Zealand, or simply don't have time to return to the airport, DG Solutions may be able to help recover and forward your items to your home address.
Why Are Items Removed at the Airport?
Airlines and airport security have strict rules regarding dangerous goods carried by passengers.
Common items that are rejected include:
- Power banks
- Spare lithium batteries
- E-bike batteries
- Aerosols
- Perfumes and fragrances
- Hair straighteners with gas cartridges
- Camping stoves
- Lighters
- Paints and adhesives
- Cleaning chemicals
In many cases, passengers are given the option to surrender the item or arrange for somebody to collect it.
Unfortunately, many travellers have already checked in, are rushing to catch a flight, or have already departed New Zealand.
We Can Collect and Forward Eligible Items
If your item is being held by:
- Auckland Airport
- An airline
- Airport security
- A cargo facility
DG Solutions may be able to arrange collection on your behalf.
Once collected, we can assess the item and determine the safest and most compliant transport option.
Shipping Dangerous Goods After Your Flight
Many items removed from passenger baggage cannot simply be placed into the mail.
Depending on the product, dangerous goods regulations may apply.
Our team can:
- Identify the transport requirements
- Supply compliant packaging
- Apply required labels and markings
- Prepare dangerous goods documentation where required
- Arrange domestic or international shipping
Common Items We Assist With
Power Banks
Power banks are one of the most common items rejected by airlines due to lithium battery restrictions. We can assess whether the item can be shipped to your destination.
Perfumes and Aerosols
Perfumes, deodorants, hairsprays and other aerosols in large quantities may require dangerous goods packaging and documentation before transport.
Hair Straighteners
Cordless hair straighteners containing lithium batteries or gas cartridges are frequently removed from baggage when carried incorrectly.
Camping Equipment
Camping stoves, fuel containers and similar equipment may be restricted from air travel but may be eligible for alternative transport methods.
Already Left New Zealand?
No problem.
Many of our customers contact us after they have already arrived overseas.
We regularly assist travellers requiring items forwarded to:
- Australia
- United Kingdom
- Europe
- United States
- Canada
- Pacific Islands
Before Contacting Us
Please have:
- A description of the item
- Photos if available
- Any reference number provided by the airline or airport
- The location where the item is being held
- Your destination address
Not all items can be shipped, but we can advise the available options and any dangerous goods requirements.
Need Help Recovering an Item From Auckland Airport?
Contact DG Solutions and we'll assess whether we can collect, package, certify and forward your item to its final destination, EMAIL: services@dgsolutions.co.nz
If your power bank, perfume, aerosol, battery, or other item has been left behind at Auckland Airport, we may be able to help get it back to you.