Privacy policy

At DG Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Privacy Act 2020 and other relevant New Zealand laws.

By accessing or using our website (www.dgsolutions.co.nz) and services, you agree to the practices described in this Privacy Policy. If you do not agree with our policy, please do not use our website or provide any personal information to us.

1. Information We Collect

We collect personal information when you interact with our website, make a purchase, or use our services. The types of personal data we may collect include:

  • Personal Identification Information: Name, email address, phone number, and billing/shipping addresses.
  • Payment Information: Credit card details or other payment method data (processed through secure third-party payment providers such as Shopify Payments, PayPal, etc.).
  • Order Information: Details of products purchased, quantities, order history, delivery instructions, etc.
  • Account Information: If you create an account, we collect username and password data, along with order history and preferences.
  • Cookies and Tracking Information: Information collected through cookies and similar technologies to track your interactions with our website (see Section 5 below).

We collect personal information only when it is relevant and necessary for our business operations.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and complete your orders, including payment processing, shipping, and invoicing.
  • Customer Support: To respond to inquiries, provide customer service, and manage returns or refunds.
  • Marketing Communications: If you’ve opted in, we may send promotional emails, newsletters, or product updates. You can unsubscribe from these communications at any time.
  • Website Functionality: To provide a personalised shopping experience, including saving your preferences and improving the functionality of our website.
  • Legal Compliance: To comply with applicable laws, such as tax obligations or resolving disputes.

We will only use your personal information for the purposes for which it was collected, or as otherwise permitted or required by law.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate physical, technical, and organisational measures to safeguard your personal information. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt any sensitive data transmitted over the internet, including payment information.
  • Payment Processing: All payments made through our website are processed by Shopify Payments or other trusted third-party payment gateways, which are PCI-DSS compliant and follow industry-standard security practices.
  • Access Control: Only authorised personnel have access to your personal information, and they are trained to handle it with confidentiality and care.

Despite our efforts, no data transmission or storage system can be guaranteed 100% secure. If you suspect your personal data has been compromised, please contact us immediately.

4. Disclosure of Your Information

We may share your personal information with trusted third parties in the following circumstances:

  • Service Providers: We may share your data with service providers who help us with order fulfilment, payment processing, website hosting, or marketing (e.g., Shopify, Mailchimp, and shipping carriers like DHL, NZ Post). These providers are contractually obligated to protect your information and use it only for the specific purposes we’ve outlined.
  • Legal Compliance: We may disclose your personal information if required to do so by law, such as in response to a court order or government request, or to protect our rights or the safety of others.
  • Business Transfers: If our business is sold or merged with another company, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyse how you interact with our website. Cookies are small data files stored on your device that help us remember your preferences, analyse site traffic, and improve the functionality of our store.

  • Types of Cookies We Use:
    • Essential Cookies: Required for the operation of our website (e.g., for shopping cart functionality).
    • Performance Cookies: Help us understand how visitors use our website, including analysing traffic and improving our services.
    • Functional Cookies: Enable certain features, such as remembering your login details or language preferences.
    • Advertising Cookies: Used to deliver targeted advertising based on your browsing habits (through platforms like Google Ads).

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your experience on our site, such as preventing you from using the shopping cart or logging into your account.

For more detailed information on how we use cookies, please refer to our Cookie Policy.

6. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you. We will respond to your request within 20 working days.
  • Right to Correct: If you believe any personal information we hold about you is incorrect, you have the right to request a correction.
  • Right to Deletion: In certain circumstances, you can request that we delete your personal information. However, we may need to retain certain data for legal or business purposes.
  • Right to Object: You have the right to object to the processing of your data in certain situations, including marketing.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. These sites have their own privacy policies, and we are not responsible for the content or practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or how we collect and use personal information. We will post any updates on this page and notify you where necessary. Any changes will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights under the Privacy Act 2020, please contact us at:

  • Email: accounts@dgsolutions.co.nz
  • Phone: 021 238 9178